Refund policy

Exchange & Returns :-

We are committed to maintaining the highest quality standards and undertake strict quality checks and handle all our orders with utmost care. However, customer satisfaction is the most important parameter for us and if ( in rare instances) a customer is not happy with their received order, we are happy to exchange under the below mentioned conditions.

Exchange Eligibility Criteria :-

Returns Policy :-

Once sold, we do not provide refunds/returns on any product for change of mind.  The apparel/product can only be exchanged for replacement in a bigger or a smaller size (provided the below-mentioned terms and conditions are met). 

In case the customer receives a damaged or torn parcel from our courier logistics partner, we request them to not accept the parcel and make a video of the damaged parcel and share it with us as soon as possible on our email id ethniccloset1@gmail.com along with their order number, name and address. We will try our best to resolve the issue within 7 working days for domestic orders. 

Domestic orders of our apparel are eligible for exchange as per the below criteria: 

• Only for size-related issues or in rare cases, where you receive a wrong or damaged product. 
• Only if the original packaging and tags are intact & the product is not used or washed. 

Your purchase order will not be eligible for exchange in the following cases:

• Products purchased during sale/discounts or using voucher/coupon code are not eligible for return or exchange.
• Our jewelry items are not eligible for returns or exchange.
• All the orders are handcrafted and handled by humans and hence, certain variations in details or finish are inevitable. We run through multi-level quality checks before dispatching your order. However, in the rare of any minuscule issues like tassel pulled or loosened or broken button/zipper, the order may not be eligible for exchange. 
• If the customer doesn’t like the fabric/work of the garment. We are transparent about our garment process and materials use and we suggest the customers to properly read the product descriptions and check all the photos before ordering. If required, the customer can also contact us for more information about the product. 
• We make sure to showcase the actual colour of the clothing as closely as possible. However, owing to the difference in screen resolution/display settings of the device used by the customer and the camera lights, there may be Slight colour difference. So, citing colour differences won’t be an eligible criterion for exchange. 
• Made To Order products are not eligible for any exchange or return.         
• *International orders are not eligible for returns or exchange.